04 — Area of expertise
Applied AI & Agents
Agents that do real work, with guardrails.
Generative AI wired into real workflows — phone lines, chat, ticketing, image pipelines, operations — with tests, fallbacks and humans in the loop.
- Voice and Teams IT help-desk agent that qualifies requests, files ITSM tickets and escalates only when needed.
- Image-compliance pipeline driven from Slack: an agent orchestrates large-scale classification with human review.
- Hybrid AI inference: on-prem open models with a cloud burst path, for data that has to stay home.
- AI for operations: agent-ready knowledge bases, MCP access to metrics, a Claude Code platform for engineers.
Selected work
- TeamWork
AI help desk
Amazon Connect, Bedrock, MCP tools, end-to-end conversational tests. In production.
- TeamWork
Photo compliance
Strands agent, Step Functions at scale, Nova Lite with guardrails, content-hash dedupe.
- TeamWork
Hybrid inference
Greengrass + Ollama on-prem, SageMaker HyperPod and Bedrock in the cloud.
- Veolia
Agent-ready knowledge base
A wiki in Open Knowledge Format, one concept per page, built for LLMs.
Full interactive presentation in progress.
Tools
- Amazon Bedrock
- AgentCore
- Strands
- Amazon Connect
- Q in Connect
- MCP
- RAG
- Vertex AI
- Gemini Enterprise
- Claude
- AWS CDK